EKM Global, the international leader in software solutions for simplified managed print, remote service automation, and anything-as-a-service (XaaS) subscription enablement has launched a new remote technician and augmented reality module for its EKM Insight Fleet Service Manager solution.
The module is made up of three parts which work in cohesion to reduce costs for the channel and increases the speed in which end users are helped.
- Augmented reality: Using augmented reality, technicians no longer need to travel to be on location for end user support, saving time for both the technicians and end users.
- Service request: There is a significant reduction in the time between service requests from the end corporate user and their supplier.
- Chat: Allows for direct in-app communication for the end user, leading to less disrupted communication between the end user and their supplier after the service request.
This module has been developed as a unified platform for increasing sales, reducing cost and managing revenue.
EKM Insight Fleet Service Manager allows multi-client fleets of print and imaging equipment from corporate enterprises to SMEs to be remotely managed and distributed. This solution can be offered by channel partners within their managed service or sold directly to enterprise clients. BPO is also an available option.
Colin Bosher, Co-Founder and CEO at EKM Global said: “The Remote Technician and Augmented Reality module further enhances the value of our remote service management offering for the channel and end customers. It works to benefit the channel by streamlining internal operations and providing better customer service to end users. Through direct communication between the end user and their supplier, communication is centralised in-app, leading to a significant reduction in service time lag.”
EKM Global is an international leader in software solutions for simplifying managed print, remote service automation, and anything-as-a-service (XaaS) subscription enablement. The company works with the channel and corporate end user enterprises to make it easier for organisations to manage and maintain fleets of devices from all vendors, significantly reducing operational costs, cutting out wastage, and boosting user satisfaction remotely and securely.
Additionally, EKM helps channel partners make accessing the latest technology more affordable and manageable as a service for their customers by offering easy to tailor, flexible and renewable subscription packages for combinations of hardware, software, and supplies. In running and developing these managed solutions, EKM utilises the latest advances in artificial intelligence, predictive analytics, and business process optimisation. EKM Global operates in more than100 countries across every continent and is a wholly owned subsidiary of TD Synnex, although operates as a separate legal entity.