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How to prevent downtime causing Easter travel chaos – NETSCOUT comments

As Easter approaches, many holidaymakers will be planning their getaways. However, there are challenges commonly associated with busy travel periods like this – particularly as the aviation industry faces pressure to maintain peak performance.

Flight delays now exceed pre-pandemic levels*, with only 64 percent of flights departing or arriving within 15 minutes of their scheduled time. These delays stem from various issues such as air traffic control disruptions, system failures, staff shortages and strikes. Easter travel may worsen these issues, causing sudden cancellations and leaving passengers stranded.

The aviation industry depends heavily on digital networks and applications for tasks like providing departure information, issuing updates and inspecting luggage. Unexpected network downtime can significantly impact airlines, sometimes resulting in costs exceeding £100 million**.

Sanjay Radia, chief solutions architect at NETSCOUT highlights the importance of maintaining aviation systems to mitigate the risk of downtime during peak travel periods:

“When travelling over the holidays, passengers expect punctuality and airlines can’t afford any interruptions. However, when system failures affect airlines and air traffic control, administrators must implement downtime to resolve the issue – disrupting vital processes and potentially bringing operations to a standstill. The resulting delays can cause confusion and stress for passengers.

“Airlines and airport operators need robust strategies to mitigate this risk. Poor visibility in digital environments can be detrimental, as minor network or application issues can be unintentionally overlooked, turning into bigger issues when least expected. By deploying intelligent scalable deep packet inspection tools, airlines can pre-empt and pinpoint the root cause of even the most complex performance issues, accelerate resolution processes and minimise the passenger impact.

“During any travel surge, the aviation sector has a huge opportunity to showcase the strength of its operations, so peak application and network performance are crucial. Proactively monitoring for issues allows organisations to prioritise the passenger experience, gain a competitive edge and ensure business continuity.”