Contact-free mobile ordering service, SwipeStation, today announces its new Covid-safe service: “Safety Thirst”.
The pandemic has forced the hospitality industry to completely rethink how large scale events are run. Distancing, minimising contact and safe delivery of food and beverage are now key considerations. There has already been a dramatic uplift in the popularity of mobile payments across so many industries. From drinking in pubs to takeaway deliveries to supermarket shopping, the pandemic has advanced attitudes to mobile ordering by a few years in just a few months.
However, none of the current mobile app solutions could succeed at mass gatherings, where mobile phones struggle for service and a lack of robust wifi equals a poor, if not failed customer experience. In addition, inexperienced, transient staff working complex till systems struggle to keep queues moving. SwipeStation, however, has been established in stadiums for years because they have a system that no one else offers and solves these issues. The solution is unique in five ways:
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It works in airplane mode. Customers do not need connectivity on their phones to create a mobile order.
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Customers using the system simply hand over a receipt to the server with the order printed on it – removing deliberation, ordering and payment from the service area.
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By turning inexperienced, transient staff into super-efficient service ninjas, SwipeStation have reduced service time to 15 seconds – and in doing so solved the problem of queueing for a drink in a large, busy venue.
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This system removes the need for communication between customer and server. No more shouting across the bar!
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With no need to queue at the bar, customers can social distance even while being served
With the addition of “Stand & Deliver” – an In-Seat Delivery Service, SwipeStation can enable venues with limited attendance to serve safely and efficiently – as well as service the hospitality and disabled areas.
This hybrid model ensures that all venues, whatever their size or attendance levels, can offer food and drinks in a safe, covid-compliant environment. In reflection of the new normal, they have aptly named this hybrid service “Safety Thirst”.
SwipeStation is already working closely with major catering companies, sports and entertainment venues.
Adam King, CEO at SwipeStation commented: “The summer season and relaxation of COVID-19 restrictions have meant stadiums and large venues are coming back to life. Safety Thirst is the industry’s answer to opening up safety and profitably. Our system is three times faster than contactless, improving the fan experience and increasing sales – bringing in some much needed revenue to an industry decimated by COVID restrictions.”
