New Uberall research: Global brands respond to fewer than one in ten customer reviews
Uberall, the ‘Near Me’ Brand Experience expert, today released its global benchmark report, “The Reputation…
E-Commerce
As high street shops close, retailers also fail to control online customer churn
A recent survey of 500 retailers sponsored by Eggplant, the digital experience specialist, revealed the…
New Data Shows Lackluster B2B Commerce Experiences Drive Away Buyers
Elastic Path, the leading provider of enterprise API commerce solutions, today launched a new report…
Uberall & Trustpilot unveil integration to make it easier to manage customer reviews across multiple locations
Trustpilot customers which also use Uberall can now manage & respond to feedback for every…
New research: brands misunderstanding what tech-savvy shoppers want
Elastic Path, the leading provider of enterprise API commerce solutions, today launched a new data…
Cybera Survey: Retailers Struggle to Balance Customer Experience Demands with Essential IT Security
A new survey by Cybera, the leader in SD-WAN Edge application and security services, has…
Twitter and Facebook cited as ‘worst channels’ for customer experience in new study
Research reveals that UK businesses are neglecting social media channels when it comes to their…
Why connectivity is still important for sales at bricks-and-mortar stores
Paul Leybourne at Vodat explains why connectivity and digital experiences are now equally playing a…
The Personal Touch: How Artificial Intelligence Can Help Retailers Better Understand Customers
Simon Farthing, Director of Global Strategy and Insights, Monetate, explains why far from being impersonal,…
The Personal Touch: How Artificial Intelligence Can Help Retailers Better Understand Customers
Simon Farthing, Director of Global Strategy and Insights, Monetate, explains why AI, when used well,…