Customer Experience Archives -

Responsible Exposure? On Average, Attackers Gain 47-Day Advantage when Exploits Predate Patches, According to Kenna Security

Alert Logic Integrates with AWS Network Firewall to Provide Comprehensive Web Application Threat Detection Solution

XPRIZE and Cognizant Announce Pandemic Response Challenge to Safely Reopen Societies and Restart Economies Around the World

How to make your homeworking setup safe – Cat® S62 Pro Reveals Homeworking Hotspots

buguroo Launches Policy Manager for Customisable Automated Fraud Detection and Prevention

London Borough of Redbridge partners with Civica to develop Track and Trace System to safeguard citizens

Alcumus and the Supply Chain Sustainability School embark on partnership to help the UK Construction Industry ‘Build Back Better’

The Student Hotel delivers first phase of digital transformation programme

Industry Press Release

Customer Experience Industry News

The Student Hotel has completed the first phase of its digital transformation programme, designed and implemented by digital experience agency, Rufus Leonard. The result is...

Craig Charlton: Using Artificial Intelligence to create a high definition customer experience

Industry Press Release

AI Customer Experience Industry News Tech Thought Leadership

Written By Craig Charlton, CEO of SugarCRM In the early two-thousands, I can vividly remember walking into a local electronics store and catching a glimpse...

Juliana Holterhaus: So, you’re an online business now? How brands can survive and thrive post Covid-19

Industry Press Release

Customer Experience

Written by Juliana Holterhaus, Senior XM Consultant at Qualtrics Clay Warren, Head of Digital CX at Qualtrics What a few months it’s been. The emergence...

SAS research reveals a third of customers would ditch companies after just ONE poor experience

Industry Press Release

Customer Experience Industry News

A third of UK customers would ditch companies after just one poor experience, according to research conducted by SAS, the leader in analytics. Meanwhile, 90...

Left on hold – Two-thirds of Brits frustrated at long customer service waiting times, Maintel research reveals

Industry Press Release

Call Centre Tech Customer Experience Industry News

More than a third (37.2%) of Brits are dissatisfied with the customer service experience they receive, according to new research from Cloud and Managed Services...

New report reveals impact of lockdown on the way consumers respond to big brands

Mark Baker, UK Tech News Editor

Coronavirus Customer Experience IT Services

DRAMATIC shifts in consumer engagement patterns could be a wake-up call for businesses, according to new data from tech-firm Intilery. The Chester-based customer relationship management...

Differentiate with digital: Designing your digital experience ecosystem

Industry Press Release

Customer Experience Industry News

In a world of accelerating disruption, organisations are looking for ways to rapidly create sustainable competitive advantage. Never before has the digital realm been so...

Freshworks doubles omnichannel customer support ARR in H1 2020

Industry Press Release

Call Centre Tech Customer Experience Industry News

Freshworks Inc., the customer engagement software company, announced its H1 2020 highlights, showcasing continued momentum during the pandemic. Freshworks’ Freshdesk Omnichannel product, which combines the...

Choosing the right communication strategy to foster stronger relationships with customers

Industry Press Release

Connectivity Customer Experience Industry News

Neil Hammerton, CEO and Co-Founder, Natterbox, considers whether our dependence on technology is neglecting the value of customer relationships Once upon a time, business was...

Partnering with Kitewheel, Quadient Launches an Enriched Solution for Comprehensive Management of Customer Journeys

Industry Press Release

Customer Experience Industry News

Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today it has partnered with Kitewheel, a Leader in...

Latest News

Responsible Exposure? On Average, Attackers Gain 47-Day Advantage when Exploits Predate Patches, According to Kenna Security

Total Selects Nutanix to Power Digital Transformation

Building peak resilience – the key to navigating the first-ever ‘eCommerce Christmas’

Black Friday and Cyber Monday 2020: Three Ways IT Teams Can Prepare

Alert Logic Integrates with AWS Network Firewall to Provide Comprehensive Web Application Threat Detection Solution

XPRIZE and Cognizant Announce Pandemic Response Challenge to Safely Reopen Societies and Restart Economies Around the World

How to make your homeworking setup safe – Cat® S62 Pro Reveals Homeworking Hotspots

buguroo Launches Policy Manager for Customisable Automated Fraud Detection and Prevention

London Borough of Redbridge partners with Civica to develop Track and Trace System to safeguard citizens

Alcumus and the Supply Chain Sustainability School embark on partnership to help the UK Construction Industry ‘Build Back Better’

The Student Hotel delivers first phase of digital transformation programme

Craig Charlton: Using Artificial Intelligence to create a high definition customer experience

Juliana Holterhaus: So, you’re an online business now? How brands can survive and thrive post Covid-19

SAS research reveals a third of customers would ditch companies after just ONE poor experience

Left on hold – Two-thirds of Brits frustrated at long customer service waiting times, Maintel research reveals

New report reveals impact of lockdown on the way consumers respond to big brands

Differentiate with digital: Designing your digital experience ecosystem

Freshworks doubles omnichannel customer support ARR in H1 2020

Choosing the right communication strategy to foster stronger relationships with customers

Partnering with Kitewheel, Quadient Launches an Enriched Solution for Comprehensive Management of Customer Journeys

Tyler Constable: What is full stack automation?

Pamod Sylvester: B2B Market Shift & Combating Recession Caused Due to COVID-19 Pandemic

Alisha Lyndon: Why helping Distressed Buyers is the only way vendors will survive in a virtual first world

Chris Martin: How A10 Networks is positioning the channel for growth, finding ways to incentivise partners

How a Hybrid Integration Platform Can Drive Innovation