Pandemic-born struggles increase demand for alternative customer service models Seventy-two percent of customer service managers have added or plan to add gig talent to customer...

Delivery experience platform Sorted has announced the first-of-its-kind Delivery Experience ‘DX’ report. The research, carried out in partnership with management consulting firm, Think Beyond, put ten leading fashion retailers...

Excellent customer service is essential to any business. Delivering outstanding experiences increases customer loyalty, while poor service will rob you of valuable business. There are...

By Richard Farrell, CIO at Netcall  2021 has been another year of epic firefighting in which customer experience (CX) innovation has increased at rapid pace....

89% of consumers identify ease of returns as top priority when purchasing online. That’s according to new data from delivery experience platform Sorted, which found that...

Written by Robert Thomas, CXM Enterprise Manager at Quadient With consumer behaviour changing rapidly over recent years, customer engagement is now one of the biggest...