Customer Experience Archives -

Kettering General Hospital & Northampton General Hospital are recruiting two Digital Directors to lead digital transformation

Mark Perera: 2021 will see archaic supply chains switch to holistic, sustainable supplier ecosystems where tech and data are key

North Bolsters Senior Leadership Team With High Profile Coo Appointment

Covid-19 and Tech Policy: Driving Digital Transformation

Acronis and BT collaborate to provide cyber protection to UK users

Arrow Electronics adds Fortinet Adaptive Cloud Security solutions to ArrowSphere Cloud platform

Women In Tech: Meet Angelika Podlinska

Patent Analysis Can Help Companies Avoid Being Blindsided by Competitive Threats

Renowned Fire Stopping Tech Company Release Product Comparison

OpenRAN Goes Mainstream

Fast Delivery And Data Security Top Priorities For COVID Consumers, New SOTI Report Finds

Industry Press Release

Customer Experience Industry News

Almost half (48%) of consumers have abandoned an online purchase because they didn’t trust the site with their payment details COVID-19 has accelerated many e-commerce...

Webhelp Ranked Highly Across all Aspects of Social Media by Leading Analyst NelsonHall

Industry Press Release

Customer Experience Industry News

The leading global customer experience (CX) and business solutions provider, Webhelp has been recognized by top-ranking industry analyst, NelsonHall, for its social media capabilities. The firm...

Nicola Buckley: Taking Your Customer Experience to the Next Level

Mark Baker, UK Tech News Editor

Customer Experience news Tech Thought Leadership

By Nicola Buckley, Executive Vice President, Global Service Delivery, Park Place Technologies During the past year, businesses around the world have had to reimagine their...

New Research Shows Only Half of Organizations Worldwide Say They Are Well Prepared to Support Customer Engagement in the COVID Era and Beyond

Mark Baker, UK Tech News Editor

Customer Experience news

A Troubling Engagement Capacity Gap Has Emerged, and 82 Percent Believe Challenges to Manage Customer Engagement Will Only Increase This Year On the heels of...

Digital trust in businesses remains fragile as UK consumers increasingly aware of data misuse

Industry Press Release

Customer Experience Cybersecurity Industry News

Businesses are struggling to maintain trust in a digital world, as 88% of Brits would not use services or purchase products from an organisation they...

Content Guru Wins “Utility Partner of the Year” at Utility Week Awards 2020

Industry Press Release

Customer Experience Industry News

Content Guru, leader in Customer Engagement and Experience solutions, has been awarded “Utility Partner of the Year” at the Utility Week Awards 2020. Due to...

Galit Michel: PSD2 and Personalising Customer Experience

Mark Baker, UK Tech News Editor

Customer Experience Finance and Banking Fintech

Written by Galit Michel, VP of Payments, Forter The eCommerce world is increasingly competitive, especially as more and more consumers turn to online shopping due...

BBC Media Action Selects Qualtrics CoreXM

Industry Press Release

Customer Experience Industry News

Qualtrics, the leader in customer experience and creator of the experience management (XM) category, today announced that the BBC’s international development charity -- BBC Media...

Russell Loarridge: Why Arcadia failed – and why more focus on ecommerce and customer experience would have seen them succeed

Industry Press Release

Customer Experience E-Commerce Industry News Tech Thought Leadership

Forensic accountants will crawl over the failed Arcadia business but, quite simply, Arcadia failed because the management team had zero understanding of the value of...

Brenton O’Callaghan: Reduce Churn and Improve the Customer Experience in 3 Steps

Industry Press Release

Customer Experience E-Commerce Industry News Tech Thought Leadership

Brenton O'Callaghan, Avantra, Chief Customer Officer, of Avantra, considers how digital businesses can reduce customer churn by improving their online experience Customer loyalty has never...

Latest News

Kettering General Hospital & Northampton General Hospital are recruiting two Digital Directors to lead digital transformation

Mark Perera: 2021 will see archaic supply chains switch to holistic, sustainable supplier ecosystems where tech and data are key

North Bolsters Senior Leadership Team With High Profile Coo Appointment

Covid-19 and Tech Policy: Driving Digital Transformation

Acronis and BT collaborate to provide cyber protection to UK users

Arrow Electronics adds Fortinet Adaptive Cloud Security solutions to ArrowSphere Cloud platform

Women In Tech: Meet Angelika Podlinska

Patent Analysis Can Help Companies Avoid Being Blindsided by Competitive Threats

Renowned Fire Stopping Tech Company Release Product Comparison

OpenRAN Goes Mainstream

Fast Delivery And Data Security Top Priorities For COVID Consumers, New SOTI Report Finds

Webhelp Ranked Highly Across all Aspects of Social Media by Leading Analyst NelsonHall

Nicola Buckley: Taking Your Customer Experience to the Next Level

New Research Shows Only Half of Organizations Worldwide Say They Are Well Prepared to Support Customer Engagement in the COVID Era and Beyond

Digital trust in businesses remains fragile as UK consumers increasingly aware of data misuse

Content Guru Wins “Utility Partner of the Year” at Utility Week Awards 2020

Galit Michel: PSD2 and Personalising Customer Experience

BBC Media Action Selects Qualtrics CoreXM

Russell Loarridge: Why Arcadia failed – and why more focus on ecommerce and customer experience would have seen them succeed

Brenton O’Callaghan: Reduce Churn and Improve the Customer Experience in 3 Steps

Mark Perera: 2021 will see archaic supply chains switch to holistic, sustainable supplier ecosystems where tech and data are key

Andy Pardoe: Why your approach to adopting AI needs a big re-think

Avi Raichel: Managing UK Enterprise Risk Through Recoverware

Colin Thomson: OpenRAN Goes Mainstream

Joris Kroese: E-commerce is booming, but many retailers lag in terms of technology