Customer Experience Archives -

App News Customer Experience news Tech Tech Thought Leadership

Written by Jack Underwood, Founder and CEO of Circuit In the world of tech, there’s few things as frustrating as a clunky product. A problem...

Fast Delivery And Data Security Top Priorities For COVID Consumers, New SOTI Report Finds

Almost half (48%) of consumers have abandoned an online purchase because they didn’t trust the site with their payment details COVID-19 has accelerated many e-commerce...

Webhelp Ranked Highly Across all Aspects of Social Media by Leading Analyst NelsonHall

The leading global customer experience (CX) and business solutions provider, Webhelp has been recognized by top-ranking industry analyst, NelsonHall, for its social media capabilities. The firm...

Nicola Buckley: Taking Your Customer Experience to the Next Level

Customer Experience news Tech Thought Leadership

By Nicola Buckley, Executive Vice President, Global Service Delivery, Park Place Technologies During the past year, businesses around the world have had to reimagine their...

New Research Shows Only Half of Organizations Worldwide Say They Are Well Prepared to Support Customer Engagement in the COVID Era and Beyond

Customer Experience news

A Troubling Engagement Capacity Gap Has Emerged, and 82 Percent Believe Challenges to Manage Customer Engagement Will Only Increase This Year On the heels of...

Digital trust in businesses remains fragile as UK consumers increasingly aware of data misuse

Customer Experience Cybersecurity Industry News

Businesses are struggling to maintain trust in a digital world, as 88% of Brits would not use services or purchase products from an organisation they...

Content Guru Wins “Utility Partner of the Year” at Utility Week Awards 2020

Content Guru, leader in Customer Engagement and Experience solutions, has been awarded “Utility Partner of the Year” at the Utility Week Awards 2020. Due to...

Galit Michel: PSD2 and Personalising Customer Experience

Customer Experience Finance and Banking Fintech

Written by Galit Michel, VP of Payments, Forter The eCommerce world is increasingly competitive, especially as more and more consumers turn to online shopping due...

BBC Media Action Selects Qualtrics CoreXM