Choosing the right communication strategy to foster stronger relationships with customers
Neil Hammerton, CEO and Co-Founder, Natterbox, considers whether our dependence on technology is neglecting the…
Customer Experience
Partnering with Kitewheel, Quadient Launches an Enriched Solution for Comprehensive Management of Customer Journeys
Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels,…
UK Government deploys Medallia’s crowdsourcing platform to find new COVID-19 testing solutions and help achieve 100,000 tests per day
Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that its Crowdicity…
Medallia Partners with the International Chamber of Commerce to Help the World Health Organisation Understand Impact of COVID-19 on Global Businesses
Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that the International…
Consumers say online account creation process can make or break their relationship with financial services providers; but less than half are fully satisfied
More than three quarters (77%) of consumers claim that the account opening process can ‘make…
Divisions Between IT and Business Could Impact on Customer Experience, Warns Pega Research
Organisations must tear down the walls between IT and the business, and make more customer-centric…