‘Faking empathy’ now a huge risk for UK companies
A new study from Genesys, a global cloud leader in customer experience orchestration, highlights the scale of the challenge UK companies now face when it...
How to Communicate Effectively with Customers: A Brief Guide
Communicating effectively is vital in all areas of business but especially with customers. If you struggle to engage them, you will lose business. Communication with...
The Biggest Challenge for Companies: Lack of Customer Knowledge
Survey of marketing decision-makers reveals major hurdles in updating CX strategies Lack of customer insights is the biggest challenge to a successful customer experience strategy...
Jack Underwood: How engaging directly with your customers is central to developing a great app experience
Written by Jack Underwood, Founder and CEO of Circuit In the world of tech, there’s few things as frustrating as a clunky product. A problem...
Fast Delivery And Data Security Top Priorities For COVID Consumers, New SOTI Report Finds
Almost half (48%) of consumers have abandoned an online purchase because they didn’t trust the site with their payment details COVID-19 has accelerated many e-commerce...
Webhelp Ranked Highly Across all Aspects of Social Media by Leading Analyst NelsonHall
The leading global customer experience (CX) and business solutions provider, Webhelp has been recognized by top-ranking industry analyst, NelsonHall, for its social media capabilities. The firm...
Nicola Buckley: Taking Your Customer Experience to the Next Level
By Nicola Buckley, Executive Vice President, Global Service Delivery, Park Place Technologies During the past year, businesses around the world have had to reimagine their...
New Research Shows Only Half of Organizations Worldwide Say They Are Well Prepared to Support Customer Engagement in the COVID Era and Beyond
A Troubling Engagement Capacity Gap Has Emerged, and 82 Percent Believe Challenges to Manage Customer Engagement Will Only Increase This Year On the heels of...
Digital trust in businesses remains fragile as UK consumers increasingly aware of data misuse
Businesses are struggling to maintain trust in a digital world, as 88% of Brits would not use services or purchase products from an organisation they...
Content Guru Wins “Utility Partner of the Year” at Utility Week Awards 2020
Content Guru, leader in Customer Engagement and Experience solutions, has been awarded “Utility Partner of the Year” at the Utility Week Awards 2020. Due to...
