The new mobile-first experience app enables Kerzner’s global workforce to share company updates and resources regardless of location
8 February 2024 – private homes, has implemented Unily’s mobile-first app, iKonnect, across its four brands, Atlantis, One&Only, SIRO, and Rare Finds, connecting its global workforce of over 15,000 colleagues. For the first time, Kerzner employees without a company email address can engage with internal communications, knowledge, communities, and incentives no matter where work takes them.
70% of Kerzner’s workforce are frontline workers, so they do not use a computer in their day-to-day job, leaving critical communications and culture-building initiatives out of reach in the absence of a mobile-first solution.
“At Kerzner, we are continuously innovating to meet and exceed not only our guest’s expectations but also our colleague’s expectations. It’s no coincidence that the advancements we have seen in our colleagues’ emotional engagement have happened in parallel with the evolution of our digital employee experience platform and our partnership with Unily.” Philippe Zuber – CEO, Kerzner International
Tapping into Unily’s targeting, theming, and personalization features, powered by AI, Kerzner has made iKonnect into a global, multi-brand platform that still maintains a feel of individuality. Custom features such as automatic language translation, an in-app job opportunities widget, and a global search tool that swiftly navigates company repositories have transformed Kerzner’s once informal communication channels into a dynamic resource for colleagues.
“We are incredibly proud of our partnership with Kerzner. Our powerful mobile-first platform enables one of the biggest luxury resort operators to unite, inform, and support its predominantly frontline workforce. We’re excited to be a part of Kerzner’s journey in architecting a workplace experience that is dedicated to attracting, retaining, and developing the best talent that allows them to remain at the top of their game.” Chris Ciauri – CEO, Unily.
Since the launch of iKonnect, Kerzner has achieved over 70% adoption for its mobile app, enabling frontline workers to access relevant internal communications from the palm of their hands.
More information can be found in the full case study, here: https://www.unily.com/insights/case-studies/kerzner-international-empowering-global-frontline
