FAST-GROWING IT lifecycle services expert Smart CT is helping customers get the best value from their resources with a new service that takes advantage of its network of engineers throughout the UK and Ireland.
The Reading company provides parts and engineers to maintain, install, replace and repair business-critical IT infrastructure on behalf of IT suppliers who support an extensive range of organisations – from household brands to industrial businesses – in need of connected devices including networking, servers and other workplace technologies.
Its new Smart Workforce service is aimed at managed service providers or IT resellers whose clients have large numbers of sites and don’t want to commit staff to time consuming tasks that could be better handled by Smart CT’s own engineers.
Smart Workforce allows clients to buy entitlements to call upon the services of skilled and experienced engineers whenever they are needed without having to invest in their own.
Smart CT CEO Andy Morgan said: “Clients who roll out networking or workplace technology improvements across all of their sites might have highly skilled professional service architects and consultants who will have scoped out and designed the new technologies but they don’t want to commit them to deploy the technology.
“Or they might have a dedicated team working on a roll out for a set period of time, but what happens after that when sites close or new ones open up? That resource is no longer there and with large companies with many sites there are these smaller jobs coming in every day.
“We have a skilled network of 40 engineers across the UK and Ireland. With Smart Workforce our clients can purchase a number of entitlements over a year and then utilise them giving them access to extended geographies and increase the efficiency of their internal staff.”
The service is being piloted with a selection of customers and one has signed up to a long-term arrangement immediately. “The benefit to the customer is cost efficiency, because rather than hiring one engineer in the north and one in the south, you get access to someone on the within 5 to 10 business days,” said Mr Morgan.
“You get access to a workforce throughout the whole of the UK and Ireland and guaranteed access within five to ten business days so you can react quickly.”
Find out more about the company’s services at smartct.com.
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Pictured: Smart CT’s Smart Workforce service gives customers access to its skilled network of 40 engineers across the UK and Ireland
