Call Centre Tech Archives

Computer Telephony Integration (CTI) stands at the forefront of revolutionizing customer interactions and operational efficiency in small businesses. Blending traditional telephony with modern information technology,...

Call Centre Tech

Elevating Customer Support with Digital Solutions

Mark Baker, UK Tech News Editor

In today's fast-paced and digitally-driven world, businesses of all sizes constantly seek new ways to enhance their customer support services. In an era where customers...

AI Call Centre Tech Customer Service Technology

ChatGPT and the rise of the virtual employee assistant

Mark Baker, UK Tech News Editor

Written by Richard Walsh, Software Architect at Lokulus. Automation has long been part of the business environment and has focused on reducing the amount of...

AI Call Centre Tech Industry News

Dialpad Crosses $200M in Annual Recurring Revenue (ARR) and Announces New Generative Ai features for the Only Unified Ai-Powered Customer Intelligence Platform

Industry Press Releases, Articles & News

Dialpad, Inc., the industry-leading Ai-Powered Customer Intelligence Platform, today announced it has surpassed $200M in annual recurring revenue (ARR) as well as a series of...

Call Centre Tech News

Five Essentials for an Effective Outbound Contact Center

Mark Baker, UK Tech News Editor

Can increasing efficiency of outbound contact centers boost revenue and customer acquisition for businesses? It is a great way to reach out to existing customers...

Call Centre Tech Customer Experience Customer Service News

Strike-mare before Christmas – 2022 to be remembered as the year businesses failed on customer experience.

Mark Baker, UK Tech News Editor

Infinity, the global call intelligence and speech analytics platform, can today reveal the shocking data trends that have shaped customer experience over 2022 - and...

AI Call Centre Tech Industry News

Does conversational Artificial Intelligence (AI) make a difference to time and the bottom line in call centres?

Industry Press Releases, Articles & News

Whether or not the festive season meets retailers’ expectations, it comes with increased pressure on reverse logistics as consumers seek to return some of their...

Call Centre Tech Customer Service News

UK retail Christmas sales expected to hit £82.2 billion with brand success depending on consumers’ satisfaction with call centre experiences.

Mark Baker, UK Tech News Editor

Infinity, the global call intelligence and speech analytics platform, today reveals that Infinity’s data sees significant year on year spikes in call volumes to retailers...

Call Centre Tech Healthcare Tech Software

The benefits of using call tracking for your care home marketing

Mark Baker, UK Tech News Editor

When marketing for your care home it’s important to ensure you’re engaging your prospective residents and their families in the most effective way possible, to...

Call Centre Tech Customer Experience News

Poor call centre experiences could cost businesses up to 84% of returning customers.

Mark Baker, UK Tech News Editor

Customers reveal that long call queues and dealing with an Interactive Voice Response system as their top call frustrations. Infinity, the global call intelligence and...

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