Customer Service Archives

Written by Matthew Biboud-Lubeck, Vice President EMEA, Amperity The digital world has permanently changed the relationship between travel brands and their customers. Travellers are providing...

AI Customer Experience Customer Service E-Commerce News Tech Technology

Want to use Gen AI for great customer experience? Expert reveals all

Mark Baker, UK Tech News Editor

Written by Joyce Gordon, Head of Generative AI, Amperity In the customer experience landscape, the fervour surrounding generative AI has reached a crescendo. However, for many...

Customer Experience Customer Service Industry News Software Software Development

Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Centre Efficiency

Industry Press Releases, Articles & News

Calabrio, the workforce performance company, has announced general availability of its new generative artificial intelligence (GenAI)-powered Interaction Summary feature. Available as an add-on, the feature...

Customer Experience Customer Service

The ROI of Exceptional Customer Service: How It Boosts Your Bottom Line

Mark Baker, UK Tech News Editor

Exceptional customer service is no longer just a nicety in the business world; it's a necessity. In a landscape where choices abound, companies are finding...

Customer Service News

The Key To CSAT Is To Practise What You Preach

Mark Baker, UK Tech News Editor

CSAT is short for ‘customer satisfaction’ and is a key performance indicator that tracks how satisfied customers are with your organisation’s products and/or services. Often...

Customer Experience Customer Service Engagement Tech

Salesforce for Customer Service: Delivering Exceptional Support

Mark Baker, UK Tech News Editor

In the world of modern business, providing exceptional customer service is a paramount goal. It's not just about addressing customer issues; it's about creating experiences...

AI Call Centre Tech Customer Service Technology

ChatGPT and the rise of the virtual employee assistant

Mark Baker, UK Tech News Editor

Written by Richard Walsh, Software Architect at Lokulus. Automation has long been part of the business environment and has focused on reducing the amount of...

Call Centre Tech Customer Experience Customer Service News

Strike-mare before Christmas – 2022 to be remembered as the year businesses failed on customer experience.

Mark Baker, UK Tech News Editor

Infinity, the global call intelligence and speech analytics platform, can today reveal the shocking data trends that have shaped customer experience over 2022 - and...

Call Centre Tech Customer Service News

UK retail Christmas sales expected to hit £82.2 billion with brand success depending on consumers’ satisfaction with call centre experiences.

Mark Baker, UK Tech News Editor

Infinity, the global call intelligence and speech analytics platform, today reveals that Infinity’s data sees significant year on year spikes in call volumes to retailers...

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