Explic8 to exhibit at the annual CX Retail US Exchange 2024 in Dallas
Management consulting firm, Explic8, has announced it will be exhibiting at this year’s annual CX Retail US Exchange in Dallas, bringing together top industry leaders...
5 Ways GenAI Powers The Travel Experiences Of The Future
Written by Matthew Biboud-Lubeck, Vice President EMEA, Amperity The digital world has permanently changed the relationship between travel brands and their customers. Travellers are providing...
Medallia Ideas enables VIA University College to launch innovation incubator, increasing student engagement and problem solving
Medallia, the global leader in customer and employee experience, today announced that VIA University College, a University of Applied Sciences with nearly 20,000 students across...
Want to use Gen AI for great customer experience? Expert reveals all
Written by Joyce Gordon, Head of Generative AI, Amperity In the customer experience landscape, the fervour surrounding generative AI has reached a crescendo. However, for many...
Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Centre Efficiency
Calabrio, the workforce performance company, has announced general availability of its new generative artificial intelligence (GenAI)-powered Interaction Summary feature. Available as an add-on, the feature...
Five9 Announces Availability of Intelligent CX Platform on Google Cloud Marketplace
Five9, provider of the Intelligent CX Platform, has announced the availability of the Five9 Intelligent CX Platform on Google Cloud Marketplace. This offering provides Google...
The ROI of Exceptional Customer Service: How It Boosts Your Bottom Line
Exceptional customer service is no longer just a nicety in the business world; it's a necessity. In a landscape where choices abound, companies are finding...
Panasonic Demos New AI-Powered Service To Personalise Retail
Panasonic partners with leading retail data analyst ADEAL Systems using generative AI assistants for digital signage in its innovative Customer Experience Centre (CXC) Panasonic Connect...
80% UK consumers say quality of online shopping experiences as important as deals from retailers
Survey reveals importance of online experiences ahead of peak shopping periods Cisco AppDynamics, a leading provider of Application Observability and Application Performance Monitoring technology, has...
How Businesses Are Using Technology to Improve Customer Service
Service greatly affects how likely a consumer is to be a repeat customer. This has been apparent even before digital technology took over our lives....