HCL Technologies, a leading global technology company, today announced the successful completion of its first year delivering digital workplace services to KONE Corporation – a Finland-based global leader in the elevator and escalator industry. Over the last 12 months, HCL has completed the transition of services as part of the companies’ global collaboration. The contract is designed to support KONE in implementing its ‘Winning with Customers’ strategy, which defines the company’s customer-centric business model.
“Our collaboration with HCL strengthens our operational performance, helping our employees to perform at their best and to win with customers. By deploying a comprehensive set of services, we are driving business-aligned IT built on the core fundamentals of scalability, agility and time to market,” says Antti Koskelin, CIO at KONE. “HCL has delivered on-time transition with minimal disruption to our business. We are impressed by HCL’s commitment to customer satisfaction, innovation and service excellence. Our monthly customer satisfaction (CSAT) scores are consistently above 90 percent.”
HCL has strengthened digital workplace services to help KONE continually enhance the user experience and support daily business processes. The companies are working alongside to create next-generation IT environment that will utilize AI-driven solutions for the digital workplace and service desk operations.
“We look forward to continuing our collaboration with KONE in defining and executing its digital transformation strategy,” said Pankaj Tagra, EVP, Nordic & DACH Business Head at HCL Technologies. “This is a great example of how HCL’s market leading capabilities and customer-centric approach is delivering industry leading digital technology services to global enterprises in the Nordic region and beyond.”
The successful completion of the first year’s collaboration is an example of HCL’s many global client engagements where it designs and implements high-performing digital workplaces. The solutions encompass technologies for enhancing user satisfaction, freedom, and productivity while optimizing ROI.