Samsung is today launching Samsung One, the company’s new business partner programme aimed at supporting consistent and accelerated growth for its partners. Available via an instant-access mobile app, Samsung One combines sales enablement assets, training, product information, news, incentives and rewards into one place, making it easier and faster for Samsung’s partners to start connecting with their customers.
With over 12,000 salespeople currently selling Samsung technology to businesses in the UK, Samsung One represents the company’s commitment to maximising partner engagement. With instant and remote access, every sales agent gets the support they need to drive engagement and sales with customers.
Samsung One is comprised of five key pillars under which partners can access a wealth of beneficial tools to fuel their business growth:
- Commercial – an extensive dashboard showcasing partner sales data and analysis to take performance to the next level
- Mobile App – a central hub for salespeople to access all the relevant tools they need, showcasing product information and insights in real-time for when speaking to potential customers
- B2B Training – a series of B2B-specific training modules on Samsung technology, designed for the development of Samsung’s partners and its salespeople
- Champion Programme – a community for partners to share knowledge, advice and tips from their own experiences and encourage collective progress as a network
- Incentives – rewards for Samsung’s partners who reach certain targets, to drive best practice, encourage high performance and incentivise education among its sales force
Joe Walsh, director of B2B at Samsung UK & Ireland said: “We are delighted to be able to introduce the Samsung One Partner Programme. There is no doubt that this year’s unpredictable events have driven a need to be more connected, collaborate seamlessly, and empower our people, wherever they are. By launching this programme, we acknowledge that mobility and on-demand learning have become more vital than ever before.”
“With Samsung One, we bring a series of excellent support tools together to enable our partners and their customers to deliver consistent and accelerated growth. This represents our commitment to enhance our partners’ mobility strategy in business through education, motivation, communication and incentivisation. We strongly believe it will change the way we work with our partners and look forward to seeing what we can achieve together.”
Samsung One will include a four-tier certification level – Registered, Authorised, Advanced and Elite – that will certify partners based on their own targets. By personalising the programme for every partner, rather than adopting a ‘one size fits all approach’, Samsung ensures each company receives the bespoke necessary tools to achieve their goals and meet the needs of their own customers.
While Commercial, Marketing and Training benefits vary between tiers, every partner will receive full access to Samsung’s Service benefits – including Business Services Centre telephone support and support for Knox, Samsung’s security portfolio – regardless of its certification.
As a pivotal pillar of Samsung One, all partners will receive access to detailed B2B training materials that can be accessed via the app (on Android and iOS) or through all popular web browsers. The training content, hosted by Samsung, will cover essential topic areas that will enable improved sales performance, including deep dives into: Why Samsung for Business, Devices, Ecosystem, Enterprise Edition, Rugged Range, Samsung Knox, and Solutions & Partnerships.
On top of the knowledge that users will be able to develop individually, Samsung One’s Champion Programme will bring together experienced partners to create a community of third-party Samsung experts, where those of all levels can learn from. The panel of experts will be responsible for sharing knowledge from their own customer experiences and, in return, will be the first to receive training for flagship devices in addition to being invited to annual industry Champions events, hosted by Samsung.
Samsung is committed to rewarding exceptional partner performance and an Incentives programme will lie at the core of Samsung One. This will include Samsung Rewards loyalty care – an always-on credit card scheme available to all partners that sign up to the programme – training incentives for sales agents that complete courses, and major ad-hoc prizes for individual partners that meet set targets or goals.
Samsung One goes live today for all individual partners, subject to completing the relevant registration and validation stages.