New SaaS solution gives customers access to self-service functionality irrespective of contact centre infrastructure
IP Integration (IPI), the digital contact centre specialist, today announced the launch of IPI Cloud AI, a SaaS-based portfolio of IPI’s own self-service applications teamed with AI capability from the world’s leading vendors. The applications are seamlessly integrated to customers’ existing contact centre infrastructures – whether they are on premise or cloud based – providing next-generation AI capability, enabling customers to harness the power of cloud-based self-service functionality simply and cost-effectively, within their existing contact centre system.
The initial solutions available include IPI’s premier self-service apps: Send Me, which directs customers away from the contact centre to an alternative digital channel; Q4 Me, IPI’s own patented end-to-end call-back application; Tell Me, IPI’s speech interface for relaying information back to the customers; and ID Me, IPI’s ID&V with voice biometrics solution. Alongside this are native integrations to Google Dialogflow CX, Amazon Lex and Microsoft Cognitive Services to support full NLP and intent capture – regardless of channel.
“Our research and development team has spent a long time developing a best of breed solution that takes our robust self-service applications and fuses them with next generation AI capabilities from the world’s leading vendors,” said Steve Murray, Solutions Director at IPI. “We feel that IPI Cloud AI strikes the right balance between cutting edge capabilities and ease of adoption all within an unmatched commercial model. It really is a gamechanger for the market.”
IPI Cloud AI sits as an additional layer on top of customers’ existing technology enabling any customer to implement cloud-based, self-service functionality without migrating their core contact centre platforms to the cloud. It seamlessly sits in front of both legacy systems and alternative cloud solutions providing total flexibility of adoption. The solution extends the capabilities of IPI Cloud, launched in 2019, and marks the first time that IPI’s applications have been offered on a SaaS basis.
IPI Cloud AI is available now and is offered on a competitive pricing model based on usage and consumption.
For further information see here.