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Failure to Optimise Technology Costing European Enterprises At Least £2.1m/€2.3m

Despite Pressure to Reduce Costs, Insight Research Finds Enterprises are Missing Potential Savings in Licensing, Infrastructure and Asset Management

A staggering 95% of European enterprises are under pressure to reduce costs during the ongoing pandemic, with an inability to optimise IT spending significantly hampering efforts, Insight research has found[i].

For example, enterprises spend an average of £2.13m/€2.34m a year more than they should on software licensing, thanks to unused licenses – enough to pay the wages of 45 skilled IT specialists.

Since March 2020, 51% of organisations have downsized their workforce, and more than a quarter (27%) have downsized the IT team specifically. 44% are sweating IT assets for longer, and 34% are consolidating physical office facilities. Yet worryingly, enterprises are failing to fully optimise IT costs.

Investment in areas such as software, IT support and infrastructure has increased since March 2020. Yet the majority of IT teams said these investments weren’t as strategic as they should be, leaving room for optimisation. 50% of IT teams say they need to optimise their IT support investment; 50% software; 60% private cloud; and 68% Infrastructure as a Service.

The research further highlighted a number of key challenges enterprises face in optimising IT costs:

  • 66% of organisations have a large amount of duplicate hardware and software because they needed new technology at the beginning of lockdown.
  • 63% cannot scale their software licenses to the number of employees they have.
  • 69% are struggling to manage an increase in BYOD since March 2020.

“IT departments need to make savings, but equally there’s a very fine line to walk between cutting costs and reducing the ability to operate,” said Emma de Sousa, Senior Vice President EMEA at Insight. “Organisations have been struggling to address systemic challenges around cost management for several years. If they double down on their cost optimisation efforts, they could avoid making decisions that will almost certainly impact their ability to execute digital transformation plans. There are countless opportunities for organisations to optimise their costs and save money without harming their ability to operate effectively.”

Other findings from the research included:

  • Lack of visibility: Unexpected purchases by other departments add £1.03m/€1.23m a year to cloud services costs, while 55% of organisations have multiple contracts for the same software because it was bought by different business units at different times. Greater visibility of this spending would uncover more opportunities to optimise.
  • IT investment slowing: IT budgets only increased by 1.64% over the last 12 months – compared to pre-pandemic predictions of 3.4%.
  • Enterprises lack skills and knowledge: 73% cannot negotiate effectively with software vendors; 56% think they are over-spending on licensing but cannot confirm their belief and begin to correct the issue.
  • Opportunities exist for consolidation: 73% of organisations are using multiple applications that have the same functionality, but are used by different teams in different situations; 63% have not consolidated their IT infrastructure since March 2020.
  • Enterprises preparing for increase in audits: 84% expect that software vendors will increase their licensing audits in the wake of Covid-19 to ensure they are being paid correctly.

“The challenges we’ve faced so far in 2020 are in no way over, and IT departments have a key role in supporting their organisations,” continued Emma de Sousa. “Cost optimisation isn’t easy and often requires specialist skills and knowledge, but now is the time to eradicate waste and drive more efficient operations. By doing this, organisations will be better placed to ensure the enterprise is resilient enough to survive and even thrive, whatever the future brings.”

To read the complete report, “Is IT Failing the Cost Optimisation Challenge?”, visit (


About Insight

Today, every business is a technology business. Insight Enterprises Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of Digital Innovation, Cloud + Data Centre Transformation, Connected Workforce, and Supply Chain Optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run business smarter.

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[i] Survey of 550 senior IT decision makers in enterprises with 500+ employees across the UK, France, DACH, Italy, Spain, Belgium and Netherlands performed by Coleman Parkes in Q3 2020