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ContactEngine named by the Financial Times as one of Europe’s fastest-growing companies for the second year in a row

ContactEngine, the proactive conversational AI technology used by large corporations across industries to automate customer communications, has been identified in the Financial Times 1000 ranking as one of Europe’s fastest-growing companies for the second year in a row.

The rating is the result of a joint project by the Financial Times and Statista, which – now in its fifth year – conducted months of research, public calls, intensive database research, and directly contacted tens of thousands of companies. In the end, they were able to identify outstanding companies among the millions of existing European enterprises.

ContactEngine is deployed by the top UK, European, and North American brands in telecommunications, utilities, financial services, auto, and retail, including British Gas, BT, DHL, Sky, TELUS, Verizon, Virgin Media, and Whirlpool.

The company prides itself on being at the forefront of machine learning, attracting scientists including former government chief scientific officer Professor Nick Jennings, who chairs ContactEngine’s AI Advisory Board. The technology which ContactEngine deploys has been praised for the benefits it provides in terms of improving interactions between corporates and their customers. The company was listed as a Sample Vendor in the Gartner Hype Cycle for Customer Service and Support Technologies, 2020 report.

Prof Mark K. Smith, CEO of ContactEngine, commented: “We are delighted to be named as one of Europe’s fastest-growing companies for the second year running. A lot has happened in the last 12 months – everyone has had to adapt quickly to new ways of working and thinking. As a company, we have continued our mission to provide proactive communication services, with a particular focus on helping our clients keep their customers Covid-safe. Looking ahead, we hope that as a business we can continue to help navigate this new future with our technology.”

This list of Europe’s fastest-growing companies will be published in The Financial Times as a special report on on 2 March and printed on 22 March. The report will focus on innovation and growth within Europe and is dedicated to the awarded companies. To find out more about ContactEngine and its services, please visit: