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Department for Education appoints Nexer Digital to User Research contract

Leading North West based user experience agency wins £2.5million contract covering the North of England

User experience (UX) design and development agency, Nexer Digital, has won a contract with the Department for Education (DfE) to provide User Research capabilities and support the delivery of user-centred education and social care services.

The appointment will see Nexer Digital working with the DfE to deliver digital outcomes in building and delivering user-centred services in line with the government service standard.

The £2.5million contract started at the end of March 2021 and will run for two years. Throughout its course, Nexer Digital will support User Research capabilities on a number of projects from discovery to live service. It is anticipated that five to eight projects will be running concurrently at any one time.

In addition to supporting the projects with research capability, Nexer Digital’s team will have a role in building user research knowledge and skills within the DfE through improved opportunities for coaching and learning.

Shaun Gomm, commercial director at Nexer Digital, said: “Being awarded this contract is a great opportunity for us to continue to develop our working relationship with the Department for Education. Working collaboratively with the department over the next two years will not only benefit the UK’s teachers, parents and learners but also equip the team at the DfE with the capability to help support the department’s continued digital transformation.”

Nexer Digital has been working with the DfE to provide UX and Design services since early 2020, supporting a range of high-profile projects, including rapid Covid-response work, to deliver user-centred services in education and social care settings.

Nexer Digital is a leading specialist in user research, user experience (UX) and service design, with an inclusive approach to improving the accessibility of digital products and services – covering websites, intranets, mobile apps and software.


Established in 2007, Nexer Digital (formerly Sigma) is a leading digital User Experience (UX) agency that designs services and digital products that help people to live and work better. By putting users at the heart of its solutions, Nexer helps to add genuine business value and bring people together.

Nexer works with companies large and small, in the public, private and not-for-profit sectors, nationally and internationally. The team believes strongly in developing long term, mutually beneficial strategic partnerships with its customers, with key clients including mental health charity Mind, Astra Zeneca and the Department for Education.

Nexer Digital is part of the Nexer Group – a Swedish technology firm with over 4,000 staff around the world.