Leading communications, cloud, security and managed services business, Intercity Technology, has been awarded a coveted ‘2 Star Accreditation’ by Best Companies in recognition of ‘Outstanding levels of Workplace Engagement’.
The award is the second highest standard of workplace engagement and builds on the 1 Star Accreditation Intercity received last year. Intercity came 9th in Top Telecoms Businesses to Work for, 50th in the top UK Mid-Sized Businesses and 19th in the Best Companies to work for in the Midlands.
Andrew Jackson, CEO at Intercity Technology, said: “The awarding of the 2 Star Accreditation is a testament and acknowledgement of the fantastic work and efforts the Intercity team has delivered over the past twelve months and the value we place on our colleagues. I’ve been incredibly impressed by how the whole business has come together to support colleagues as well as our customers during what has been an extremely challenging year for everyone.
“As part of our vision to be known as the best technology partner to work for and with, we not only have some fantastic talent right across the business but also have developed some exciting initiatives to support that talent. From our Management Academy and CPD workshops, to colleague recognition schemes and an adapted approach to our community outreach programmes, we have continued to provide development opportunities to our colleagues during this time. Through initiatives like these and clear company objectives through our integrated business plan, we have ensured that not only do our colleagues live and breathe our company vision but also have the tools available to them to support their own continued personal and professional development.”
The Best Companies award highlights the advances the company has made to its colleague development programmes and engagement strategy over the past year and also acknowledges the adaptations made during the pandemic to ensure the continuation of support for colleagues and partners. The award follows Intercity becoming the first UK telecoms company to be awarded with a ‘ServiceMark’ accreditation from the Institute of Customer Service (ICS). In addition, the business has recently seen its NPS score further increase to an industry leading +47.7, acknowledging the company’s excellence in workplace engagement.
Over the past twelve months, Intercity has introduced an Employee Assistance Programme (EAP), which included unlimited counselling and the creation of a wellbeing portal, to ensure colleagues had additional support available to them throughout the pandemic. The EAP was further bolstered by the delivery of wellbeing workshops, virtual training sessions and outdoor activities to encourage a healthy work/life balance whilst working remotely.
Intercity’s people-first focus also extends to the business’s support of the local community. Intercity recently partnered with Wowdot CIC to provide internet connectivity to children across Birmingham and the West Midlands who were experiencing digital poverty. Alongside new initiatives, colleagues also continued to deliver work experience opportunities, albeit virtually, in partnership with Ahead Partnerships, to support the continued development of young people across the region.
More information about Intercity Technology can be found at: https://intercity.technology