Granicus, the leading provider of cloud-based civic engagement technologies and services for the public sector, today announced the acquisitions of two high-growth, govtech innovators: Bang the Table, the company behind market-leading community engagement solution EngagementHQ, and OpenCities, the public sector’s leading digital customer journey platform that helps local governments transform their websites, digital forms, and service delivery experiences.
Combining the three market leaders in digital civic engagement into a single platform, Granicus will transform the way that local authorities and residents engage.
“Great digital customer experiences are driven by data and modern experience platforms, and great resident experiences with their local authorities deserve the same. Granicus, OpenCities, and Bang the Table are bringing together the industry’s richest set of resident experience data and coupling it with intelligent, multichannel delivery platforms to give governments the ability to seamlessly enable intuitive, predictive, and personalised digital experiences, like never before,” said Granicus UK Managing Director Ian Roberts. “Together, we’re igniting deeply informed, transparent, and responsive local authorities, better-engaged communities, and dynamic experiences that deliver more meaningful outcomes for governments and the people they serve.”
The combination of Bang the Table’s EngagementHQ and Granicus’ Civic Engagement Platform addresses a critical gap in today’s digital journeys: the ability to learn from every digital interaction. Now, by inviting resident input at every touchpoint and generating a steady stream of quantifiable market intelligence, local governments gain a detailed picture of what matters most to their communities, in real-time. And with Bang the Table’s 360-degree, data-gathering tools capturing audience sentiment, feedback, and engagement data, diverse communities can share their voices quickly and easily to provide actionable feedback to local authorities on topics big and small.
“Accessibility, inclusivity, and equity are critical factors that must be embedded in the fabric of modern governments. That’s why we pride ourselves on offering tools that give all residents an equal voice in local government,” said Bang the Table CEO Matthew Crozier. “With Granicus, we power local authorities to make smarter decisions informed by the full community at scale.”
Today, residents demand modern, easy-to-use digital government experiences that are on par with their commercial counterparts. With OpenCities, Granicus delivers much more than improved websites, with a fully integrated, drag-and-drop customer experience platform that unifies the entire Granicus Civic Engagement Suite, helping authorities rapidly digitise, track, and improve every step of their customer journey, without any custom code. Combined, OpenCities, Granicus, and Bang the Table will make it easy for local authorities to inform, engage, and serve their communities from the convenience of a single, connected platform, purpose-built for the needs of today’s modern government.
“By joining Granicus, with its reach of over 5,500 local government customers, we will accelerate our mission to re-imagine the digital front doors of governments worldwide. Combining our technology, data, and shared vision, we can deliver groundbreaking, next-generation resident experiences that are simply unparalleled in the market.” said OpenCities Co-Founder and CEO Alex Gelbak. “And with data insights from the 250 million strong Granicus Subscriber Network, we can proactively test and evolve those experiences, ensuring authorities not only keep up, but forever stay ahead of increasingly sophisticated resident expectations.”
The addition of two Australia-based GovTech 100 companies will extend Granicus’ commitment to Australia and New Zealand governments, where the combined organisation serves more than 350 governments, while also introducing additional best-in-class public sector solutions to more agencies in the U.S., Canada, and the U.K. Today’s news follows a series of recent acquisitions that have strengthened Granicus’ position as the most comprehensive SaaS cloud platform for the public sector with civic engagement solutions that now bring together digital communications and community feedback, website and CMS, digital services and constituent management, agenda automation and public meetings, and records management.