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Freshworks and Pink Elephant EMEA Join Forces To Provide Enterprise-level IT Service Management

Pink Elephant EMEA, a global IT Service Management specialist, has today announced a partnership with Freshworks Inc., a leading software company empowering businesses to delight their customers and employees. The partnership will enable Pink Elephant EMEA and Freshworks to provide their IT Service Management (ITSM) know-how and deliver the intuitive consumer-grade user experience employees now expect.

Freshworks’ ITSM solution, Freshservice, enables customers to achieve greater visibility, intelligence, management, and control of their IT service management. Freshworks is synonymous with powerful and intuitive customer and employee engagement software that provides quick and strong ROI for businesses of all sizes looking to engage with their customers across multiple touchpoints. Pink Elephant EMEA will utilise its 40+ years of experience within the ITSM market alongside ITIL best practices.

With Pink Elephant being able to provide Freshservice along with its own services, organizations will be empowered to unify service delivery for employees at all touchpoints with flexible, out-of-the-box, practical solutions that improve business efficiencies.

Gijs-Jan Huisman, Managing Director at Pink Elephant EMEA comments, “Customer and employee experience continue to be a top priority for global businesses and a key element of each digital transformation journey. Pink Elephant has always been at the forefront of the development and implementation of Service Management processes and technologies. Our new partnership with Freshworks will strengthen our ITSM Technology service offering that we can provide to our clients. We are excited about this partnership and we look forward to helping customers pursue new growth opportunities and digitally transform their business”

“Freshworks makes it easy for businesses to delight their customers and employees. With Pink, enterprises can now get out-of-the-box ITIL-aligned ITSM solutions powered by Freshservice. Our solutions are scalable and cost-effective to support enterprise-wide IT requirements,” said Hervé Danzelaud, VP – Channels and Alliances at Freshworks.

“Freshservice’s user-experience focused Service Management solution is exactly what we have  been looking for to complement our portfolio. This allows us to provide a right-sized solution for organisations, from SME all the way up to top end Enterprise organisations,” says Misha Macinski, Business Unit Manager Technology, Pink Elephant EMEA.