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”Staff consumed by admin” is biggest human capital management tech challenge, say researchers

Nearly one in four IT decision-makers at large organisations (24%) rank ‘staff consumed by administrative tasks’ among the biggest challenges they face in managing their human capital management (HCM)/ enterprise resource planning (ERP) systems today, with one in five (20%) citing ‘lack of skilled support and resources’ and 19% highlighting a ‘lack of workforce/performance management technology’.

These were among the headline findings of new research commissioned by ERP, HCM and outsourced payroll services provider, Symatrix, polling the opinions of IT decision-makers in a range of organisations with more than 1,000 employees.

The problems extend to ‘evolving existing systems or implementing new ones’ with 42% of IT decision-makers referencing ‘lack of in-house skills’ among the main issues faced in implementing HCM/ERP systems in the cloud, well ahead of every option apart from ‘difficulties integrating systems’ (also 42%).

Charles Courquin, director, Symatrix said: “Firms are clearly struggling to manage HCM and ERP systems with the in-house skills that they have in place today. There is a push to the cloud to drive efficiencies.

“34% of respondents see a reduction in administration costs among the main benefits they expect to achieve from having their HCM/ERP systems in the cloud,” added Courquin, “but again in-house resources are an issue when it comes to implementing and running these systems. That’s where outsourcing the work and investing in managed services solutions can be such a benefit.”

‘Improved employee experience’, referenced by 23% of respondents, and improvements in employee engagement (19%) were seen as among the biggest benefits that respondents had struggled to achieve when investing in ERP/HCM in the past. Moreover, 36% ranked ‘improvements in employee engagement’ amongst the ways they measure the value of their investment in HCM/ERP systems today, and 32% said they expected ‘improved employee experience’ to be one of  the most influential driver(s) behind their HCM / ERP strategy post-pandemic.


About Symatrix

Founded in 2000 with the specific focus of providing services and expertise to organisations looking to implement and leverage Oracle HCM Symatrix has come a long way since then. Today, it provides end to end managed services for HCM and ERP on premise or in the Cloud.

More specifically, Symatrix delivers operational services, consultancy, training and ongoing support for Oracle HCM Cloud and Oracle’s E-Business Suite and for the Salesforce HR and payroll solution, XCD.

Symatrix is an Oracle ISO27001 and BACS-accredited managed services provider and the only company to provide a fully managed payroll on the Oracle Cloud solution and also on Salesforce. For more information, please visit the company’s website at