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Technology confirmed as pivotal to business survival, as companies grapple with new tech and security challenges with the hybrid workforce

The pandemic has sparked a tidal wave of digital transformation, with 70% of businesses across the UK and mainland Europe accelerating digital upgrades as insurance against future crises. 

Three quarters (74%) of businesses say technology was pivotal to their survival during the pandemic, ensuring business continuity and allowing the rapid shift to home working.

Over half (51%) of IT departments were given larger budgets to enact these changes, with a third (32%) increasing their IT headcounts to handle the huge volume of services requests coming in from remote workers. 

But while IT departments have diligently brought in new technology and increased staff numbers, these changes have presented a number of new challenges:

  • A third (30%) say they have faced an increased security risk due to the greater number and mobility of devices.
  • A quarter (25%) admit to have lost track of devices assigned to remote workers.
  • Three quarters (74%) say they’re under increasing pressure to showcase that they can be sustainable with their IT processes.

As a result of the widespread digital transformation taking place in European businesses, 26% of respondents said they had more devices that needed to be disposed of. 

Yet worryingly, two-thirds (65%) say they do not have an environmentally sustainable process in place to manage this.  Still, three-quarters (74%) of organisations say that they are concerned about the amount of e-waste they produce.

This data hints at a tidal wave of redundant IT potentially hitting landfill post-pandemic; on top of alarming figures, which show e-waste is already expected to hit 74m metric tonnes by 2030.


Commenting on the findings, Carmen Ene, CEO at 3stepIT said: “The pandemic has created one of the most challenging business environments in our history – organisations are being asked to deliver huge digital transformation projects, improve security measures and deliver more business value with every investment, all while operating sustainably. 

“Traditional models of cash ownership are no longer fit for purpose, and the leading companies are instead moving towards technology as-a-service to ensure they can prove ROI, grow performance and answer critical environmentally sustainable goals.”


About the research

The research was conducted in July 2021 by OnePoll on behalf of 3StepIT and surveyed 1000 IT decision makers (200 from each territory) from the UK, France, Germany, Sweden and Finland.