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Department for Education selects Nexer Digital to provide user experience and design capability

Human-centred design agency, Nexer Digital, has been appointed to provide user experience (UX) and service design capabilities to the Department for Education (DfE) over the next two years.

The partnership will involve Nexer designers working as part of DfE teams to design user-centred, sustainable and joined-up user journeys through the digital products and services used by teachers, schools, parents, social workers, children and internal DfE users.

Starting from July 2021, the £4.5million contract runs for two years, and will see Nexer Digital provide expertise and support to civil servants and the user-centred design community.

Nexer Digital will build upon the progress made over the course of its existing contracts which have seen the agency providing user research and design capabilities to support DfE services since Spring 2020.


Shaun Gomm, commercial director at Nexer Digital, said: “We are delighted to be able to continue our work supporting the DfE’s vital service delivery and helping to build capability in its brilliant, growing design community. We are proud to have worked on projects that have been crucial to the COVID response for teachers, schools and families over the last 12 months, and we’re excited about the department’s ambitious project pipeline.

“We are particularly excited about meeting those challenges for the DfE alongside our partner, Paper, a team who share our values on inclusion and social impact, and with whom we are building a great partnership.”


Nexer Digital has experienced significant growth over the past 12 months, with expansions in its content, service design and user research teams, as well as significant growth in its technology groups.

The agency’s clients include Bupa, Mind, ConvaTec, NEST and UKRI.