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Welcome Karen Pavlin, ServiceNow’s new chief equity and inclusion officer

From my point of view, fostering an inclusive culture is the future of work.

At ServiceNow, we’re leading a once-in-a-generation opportunity to redefine work. We have a great foundation with a culture of winning as a team. Inclusion is core to who we are, and it will be one of the keys to our company’s growth for many years to come.

For the next step in our journey, we’re thrilled to welcome Karen Pavlin as our chief equity and inclusion officer. In this role, Karen will lead ServiceNow’s global efforts to strengthen the inclusive culture, ensure equity across the entire people talent ecosystem, and create an even deeper sense of belonging.

Leading by example

Karen is a proven leader. At her core, she believes in transparent leadership that gives people the courage to care and advocate for one another. She believes in building trust and meaningful connections. She believes in prioritizing psychological safety and nurturing a workplace in which everyone feels valued, seen, and heard.

As I’ve gotten to know Karen, I’ve been deeply inspired by her approach.

  • Be bold: Start by listening and learning.
  • Be brave: Get comfortable being uncomfortable.
  • Be benevolent: Share your empathy and compassion.
  • Don’t just be a witness to other people’s lives, but empower and lift the people around you.

Karen is passionate about helping companies grow and deliver on their commitments to be more inclusive. Most recently, she served as managing director and North America inclusion and diversity leader at Accenture, where she was responsible for further strengthening and accelerating the company’s efforts to foster inclusion and fusing the role of technology and human ingenuity in driving change. She did this by systematically influencing processes, building community across the enterprise, and creating an environment of leadership accountability.

She joined Accenture in 2017 after spending more than 20 years at Xerox as a global managing director, managing the firm’s largest and most strategic financial services clients and global profits and losses.


Blazing a path from a young age

Karen’s personal journey is just as inspiring as her career. As a Black girl growing up in New Jersey, she was in the minority in her community. Her dad was one of the first African Americans drafted into the NBA, and sports played a central role in Karen’s identity.

She attended the University of Virginia on a full track scholarship, where she trained hard to become an NCAA All-American 400-meter hurdler. Her experience in sports helped connect her with people from all different experiences and backgrounds, setting her on the path she’s blazing today.

I’m grateful to welcome Karen into the ServiceNow family, and I’m excited to work with her to help all our people grow and thrive.

Learn more about ServiceNow’s commitment to diversity, inclusion, and belonging.

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