The new partnership will give insurers cutting-edge pay-out capabilities and improve customer experience
UNITED KINGDOM: Payment middleware Imburse, has today, announced a new partnership with Mendix, a low-code software platform, that enables enterprises to more easily, quickly and efficiently manage their claims operations. The partnership will give insurers top of the line pay-out capabilities and allow them to improve their customer experience. Imburse is a middleware solution that opens up the payments ecosystem for enterprises regardless of their existing IT infrastructure, by offering a single point of entry and a single source of truth.
The payments world offers an array of possibilities to insurers looking to improve customer experience, modernise their systems, and improve operations. However, the complexity of payment integrations makes it difficult for insurers to truly reap the benefits of all the payment world has to offer. By connecting to the Imburse platform, enterprises are able to access any payment technology, workflow, and provider, in any market, for both collections and pay-outs. Imburse can connect enterprises to their choice of technology and provider, regardless of the business area, market, or requirements
Mendix, a Siemens business and the global leader in enterprise low-code, helps enterprises confidently leap into their digital futures by reinventing the way applications are built in the digital enterprise. The Mendix platform is built to promote intense collaboration between businesses and IT teams. This enables them to accelerate application development cycles while maintaining the highest standards of security, quality, and governance. Mendix’s “Go Make It” platform has been adopted by more than 4,000 leading companies around the world.
The partnership between Mendix and Imburse will allow enterprises to automate the claims management process and to easily access any pay-out technology and payment provider without complex integration projects. According to McKinsey’s Digital Disruptions in Insurance survey, automation can reduce the cost of a claims journey for insurers by as much as 30 percent. A report from Be the Business has also found that the United Kingdom underperforms other developed nations in technology adoption. This partnership embeds Imbuse’s single point of integration to the global payment ecosystem with Mendix’s low-code claim management templates, allowing insurers to modernise and customise their claim management operations faster and more efficiently.
Commenting on the new partnership with Mendix, CEO and co-founder of Imburse, Oliver Werneyer, said:
“New product launches are a critical growth enabler for insurers and speed to market is a key factor for the success of new products. With a partner like Mendix, and their low-code claims solutions, insurers can rapidly bring cutting-edge pay-out capabilities and improve the customer experience. Universal coverage, instant deployments, and enterprise functionality for insurers without the need for big IT projects.”
Commenting on the partnership, Global Insurance Principal of Mendix, Paul Fondie said:
“From the Insurance Vertical at Mendix, we always try to integrate the best solutions in our
Marketplace for our customers to be able to create solutions with business impact. Imburse is a
great example of that as it tackles a fundamental issue for the industry: reimbursements and its
subsequent customer experience on claims settlements.
Also commenting on the partnership, EMEA Insurance Director of Mendix, Diogo Santos Franco said:
“With Imburse we empower our claims offering scope, allowing all our customers to decrease claims costs whilst increasing customer satisfaction enabling them to settle claims directly in the front-end with an easy and cost-effective reimbursement platform fully embedded in our platform.”