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Cloud, AI and Network in 2023: Kyndryl experts share their predictions

With 2023 just around the corner, we’ve spoken to experts from Kyndryl, the spin-off from IBM and one of the world’s largest IT infrastructure services providers, on what technological developments they foresee occurring next year.

Find out below what the experts are predicting in the cloud, AI, and network and edge spaces:

Cloud: Ben Scowen, UK & Ireland Cloud Practice Lead, Kyndryl

“Cloud technology will become your dominant datacentre technology reducing technical debt and improving productivity – As hyperscaler technology like Azure Hub and AWS Outpost gain traction, the nirvana of a unified IT experience across hybrid cloud becomes a reality. Why does this matter? The IT estate is full of complexity and technical debt. We need to ruthlessly simplify the IT estate and improve the experience for our developers and business users. Vertically integrated stacks like Apple or Tesla work because the experience is unified, coordinated and enjoyable. Bringing cloud technology into your datacentre and edge locations embraces this successful strategy.

Enable business users to do more and developers to focus on differentiation – There are not enough developers in the world to do what we need to do! The talent war is real and strategies of how to better focus your developers and shift work to business users is going to be key to do more with less. Step one; embrace the explosion of low-code products and services now available in the market. Microsoft’s Power Platform is a great example, available already to most users, allowing them to automate processes and dashboard without developers. Step two; focus your developers on the user experience and new digital services that differentiate your Business in the market. This is an amazing strategy that makes sense and helps your do more for less.”

AI and Automation: Carolyn Prior, UKI Practice Leader Applications, Data and AI, Kyndryl

“AI is officially in its profusion era. Technologists have spent years working to flip how AI is applied, from being an additional feature in discrete areas like virtual assistants or recommendation algorithms, to being something which underpins how business is done more broadly. We’re now seeing the impact of that work, with AI-powered automation in major enterprises freeing up thousands of people to retrain for higher-value roles and delivering hundreds of millions in cost savings.

The context of tightened financial and talent markets is therefore going to be a significant push factor for adoption in the coming year as businesses seek efficiency and flexibility in fundamental processes like IT estate management. As businesses look at the human balance sheet of capacity and workload, it will become increasingly clear that employing AI-powered automation to do work faster and smarter is as existentially necessary as growing the skill base of the workforce.

As AI spreads throughout mission-critical workflows, it will also generate significant real-world evidence for how it delivers business transformational outcomes like improved customer and employee experience, and sustainability. By this time next year, I expect to see a much broader cross-sector understanding of the positive consequences of automation.”

Network and Edge: Darren Parkes, Practice Leader – Network & Edge, UKI, Kyndryl

“5G private wireless will move beyond industry 4.0 with retail as the next big frontier. The manufacturing, petrol, gas and energy sectors have been successfully deploying private wireless and edge to drive business efficiencies and cost savings. Other industries will soon take note, and 2023 will be the year (5G) private wireless use cases and testing take hold across other industries, with retail leading the pack. From enabling cashier less payment, real-time analytics, personalised promotions, asset tracking and supply chain optimisation, private wireless and edge will be key to unlocking the next generation of the shopping and CX experience.

Traditional late technology adopters will become early adopters of private networks. Other industries positioned to adopt (5G) private wireless and edge include transportation, logistics/industrial, and healthcare. These technologies will enable clinicians to pull a patient’s medical images and test results in real-time, meet HIPPA compliance requirements, and have better management of patient data.

We will see explosive growth in cloud networking. As more enterprises shift workloads and business to the cloud, they are using different means of connectivity to the cloud than what was traditionally built in the past. We have seen a flux of companies that are virtualising network infrastructure and providing it as a service to enterprises. However, a lot of these companies do not have a good direct-to-enterprise channel. There’ll be an increasing demand to integrate the connectivity with managed services, and help enterprises manage the multi-networks.”