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Everbridge Research Finds Only 24% of Surveyed Organisations Have Solid Travel Risk Management Programme

Everbridge, Inc, the global leader in critical event management (CEM) and national public warning software solutions, revealed findings today that only 24% of surveyed organisations have a strong Travel Risk Management (TRM) programme in place as defined by TRM Standard ISO 31030. The results come from the company’s year-long study of more than 200 global C-suite executives. Additionally, only 21% of those surveyed feel that their organisation have adequate measures in place to meet the standard’s key requirements for travel safety.

“Addressing potential gaps in a company’s travel risk management programme is critical to successfully building a more resilient workforce,” said Tracy Reinhold, Chief Security Officer at Everbridge. “The good news is that the introduction of ISO 31030 has removed much of the guesswork in how to do that. But there is still plenty of room for improvement as organisations seek to mitigate risks and fulfill their duty of care. Even those in the top category should ensure continuous reviews of their programmes and policies as risks consistently evolve.”

ISO 31030 is the officially recognized International Standard for travel risk management, providing guidance on how to manage risks to organisations and travellers. To help organisation benchmark their travel risk programmes against this standard and identify any shortfalls, Everbridge developed Measuring Up Against ISO 31030 – The Travel Risk Management Standard, an online survey measuring the seven key areas of the standard: Understanding risk context; Managing travel risk effectively; Travel risk assessment and treatment; Incident response; Specialist support; Communication and consultation; and Programme monitoring and review.

Among the survey’s key findings:

• Only 24% of respondents have a solid travel risk management programme in place as defined by ISO 31030
• Only 27% of respondents have a clear understanding of their organisation’s risk profile
• Only 36% of respondents feel that their TRM policies are aligned with other organisational policies
• Only 21% of respondents feel that adequate measures are in place to safeguard travellers
• Only 19% feel that policies and procedures have been effectively communicated and understood
• 81% believe their organisation needs to improve the way their TRM programme is evaluated and reviewed

Adds Reinhold: “While risks associated with the global pandemic dominated the attention of travel professionals for the last three years, severe weather events and civil unrest now pose the biggest threats to business travel. ISO guidance is a boon to travel managers as it gives them a chance to evaluate their own programmes against industry standards. It is also a terrific opportunity to review and refresh established TRM programmes.”