Latest News

Enghouse Interactive’s tech clinics highlight the business benefits of an integrated Teams contact centre

Enghouse Interactive, a division of Enghouse Systems, will be hosting two free webinars, in May demonstrating the advantages of deploying a Microsoft Teams-integrated contact centre. The first, entitled ‘Solution Deep Dive’, which takes place at 11a.m. BST on Thursday 11th May, is a tech clinic targeted at organisations looking at optimising their customer service through a Teams contact centre.

The webinar will be hosted by Peter Fedarb, Solutions Consultant, at Enghouse Interactive. He will take attendees on a comprehensive journey through the Enghouse Contact Centre’s native integration with Microsoft Teams. Fedarb will then go on to highlight how a Teams contact centre can benefit the business whether it is starting from scratch; transitioning away from a legacy voice system; upgrading a Skype for Business application; or simply adding voice functionality to its Teams environment.

As part of the registration process attendees have the opportunity to submit any question they may have about Microsoft Teams contact centres. All questions will be addressed during the webinar itself.

Enghouse Interactive’s second clinic, “Q&A with our experts” will be held at 11a.m. BST on Thursday 25th May. Fedarb, will be joined by Enghouse Interactive senior technical consultant, Dave McDowell, and will be answering questions live on the subject of integrating a Contact Centre with Microsoft Teams.

The clinic will look at a wide range of topics including integration options; how to deliver or connect calls to the contact centre; and what other contact centre features work with Microsoft Teams.

Simon Adnett, VP Sales UK&I/MEA, Enghouse Interactive, said: “Organisations across the world are adopting Microsoft Teams to strengthen their collaboration and enhance their communication. As they progress on their Teams journey, organisations are recognising the potential benefit for integrating it with their contact centres to improve efficiencies, productivity and customer experience.

“Our webinars explain the benefits of Team-integrated contact centres and offer recommendations on how to make the right choices around integration and contact centre capability.”