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Seamless communication in a familiar environment: NFON Expands Portfolio for Teams Integration

NFON, European provider of integrated business communications from the cloud, expands its portfolio for Microsoft Teams with the introduction of Cloudya App for Microsoft Teams. The app connects the Microsoft Teams communication platform and landline telephony allowing powerful smart telephony features to be integrated directly into the Microsoft Teams user interface, ensuring communication in a unified digital working environment.

“NFON is the European expert for integrated business communications and we recognised early on that it is important to have multiple options for integration,” says Stefan Walcz, Vice President Products at NFON AG. “As one of the few Microsoft Certified Telephony Partners, NFON offers maximum flexibility for Europe’s companies, which recognize that the supreme discipline of Integrated Business Communication is becoming more and more important. We are making a significant contribution to this with our product portfolio – day by day.”

NFON customers previously had two different options for integrating Cloudya into an existing Microsoft Teams environment: Operator Connect for Microsoft Teams and Direct Routing for Microsoft Teams. From now on, the clever integration of NFON solutions will be extended by the Cloudya App for Microsoft Teams, making business communication even more scalable and future-proof.

*Microsoft Teams is a trademark of the Microsoft group of companies.

Everything gets better
Cloudya App for Microsoft Teams provides Microsoft Teams users with telephony within their familiar digital user interface without the need for a dedicated Teams telephony licence. By communicating seamlessly – and from anywhere – in a single virtual environment, organisations benefit from a range of Cloudya PBX features:

– Increased profitability through time and cost savings
– Easy access to telephony from the Microsoft Teams sidebar
– All Cloudya and Microsoft Teams contacts in one place
– Shared call history for a seamless user experience
– Call mobile or landline phones directly from Microsoft Teams

The story continues
The digitisation and transformation of processes in companies of all sizes and from all sectors is always accompanied by unimagined complexity, and the challenges seem insurmountable. Companies often find it advantageous to start by focusing on intelligent communication processes. NFON is continuously investing in further development for intuitive and simplified communication and already offers the most modern integration offering for the Teams collaboration platform.

“We put the users at the centre of every function,” says Stefan Walcz. “We are reliably paving the way for a complete integration concept and plan to release Presence Management soon, which will be an indispensable feature to further shape the integrated user experience.”