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Great Ormond Street Hospital partners with Hyland Healthcare

Great Ormond Street Hospital (GOSH), one of the world’s leading children’s hospitals, has furthered its collaboration with Hyland, a leading content services provider, by creating Mind Palace, a new customised solution that expands its Hyland Healthcare product suite. Mind Palace is designed to capture and manage clinical guidelines, policies and procedures that integrate with Hyland’s OnBase platform.

GOSH is an international centre of excellence for child healthcare with over 240,000 outpatient visits and 42,000 inpatient visits in 2021 and 2022. The hospital has 63 different clinical specialties making it the widest range of specialist health services for children in one location in the United Kingdom.

To provide strong support for clinical care and the practice of medicine, searching and locating multiple documents in a hospital’s digital footprint can be challenging, especially if real-time access is needed. Mind Palace serves as a knowledge base for staff that addresses these problems with faceted navigation, conversational search, natural language support and other intuitive features to enhance clinical productivity and patient outcomes.

Mind Palace pairs the capabilities of OnBase with Enterprise Search and offers benefits such as:

• Delivering a single, federated search interface for staff to find information from a variety of sources across the organisation
• Increasing search flexibility by providing full-text search of documents and metadata – including advanced search options – to meet staffs’ changing needs
• Reducing search time by organising ‘hits’ into manageable sets, providing filters to refine results and highlighting each occurrence of search term(s)
• Enabling efficient searching of large, disparate volumes of unorganised or unstructured content
• Unlocking valuable insights by uncovering relationships between content to support staff to make fully informed decisions
• Supporting compliance and governance requirements to locate the latest documents, protecting the organisation against unnecessary risk
• Reporting dashboards on expiry dates of guidelines by speciality, type of documents and on directorate level

Dr. Shankar Sridharan, chief clinical information officer at GOSH, said: “At GOSH, we care for children and young people with the most complex and serious health conditions and their care can span across many specialty areas. For our staff to deliver gold-standard care and we need secure, easy and rapid access to information within vast clinical guidelines. The Mind Palace knowledge base acts as a complimentary force to our electronic health record and will enable us to deliver better care.”

Haroon Iqbal, senior EMEA healthcare account manager at Hyland, said: “All too often we see staff having to ’make do’ with legacy document viewing systems that don’t quite fit their clinical workflow and they end up spending a vast amount of time searching for information. Mind Palace is a dedicated tool that’s always-on and accessible from anywhere with its seamless system integration to support organisation-wide clinical teams.”