Global communications platform, Infobip announced today it has attained a ‘Best’ rating in vendor performance for A2P SMS, achieving the top position in Tier 1 vendor performance for Rocco’s annual benchmarking report which surveys 353 mobile operators and 315 enterprises worldwide.
Marking the fourth year in a row that Infobip defends its position as number one provider of SMS for mobile operators, the company also maintained its lead as best provider for enterprises a second year running in a report that started in 2019.
Facilitated by independent research and consulting firm ROCCO Research the surveys offer unique and transparent insight into these marketplaces from two key perspectives: telecoms wholesale, and customer engagement and communication.
Additionally, Infobip placed in the top ten of ROCCO’s Innovator companies, a report that looks at mobile operators’ perceptions and opinions of how vendors in the roaming, messaging and interconnect market are innovating.
The A2P SMS vendor surveys poll operators and enterprises about the vendors’ performance in a range of categories from technical expertise and customer service to brand perception and competitiveness.
“We’re delighted and humbled to be the best rated A2P SMS vendor in both operator and enterprise surveys. We’re striving to provide our partners and clients with the best in mobile communication technology and nurture an ecosystem that benefits all the stakeholders. These results are encouragement to keep pushing and innovating, to bring the best solutions to operators and brands across the world. It’s testament to our efforts towards becoming a pure engineering powerhouse, and I thank the engineers and staff at Infobip for their part,” said Infobip founder and CEO Silvio Kutic.
“A big congratulations to the team for their success, this year’s vendor benchmarking research featured Infobip in number one position in both MNO and enterprise reports. It’s very insightful to read the comments from the diverse international client base Infobip have and how they have supported them. It’s clear a lot of MNOs and enterprises highly appreciate the care by which they support them. It was also great to see that they are also innovating the market and appear in the top ten vendors globally in our Innovators report”, said ROCCO Research CEO Jason Bryan.
ROCCO has been providing independent and unsponsored research in the specific niche area of Roaming and Interconnect since 2012. All ROCCO’s published reports and insights are 100 percent independent and neutral.