Working in partnership with LV= General Insurance (LV= GI), one of the UK’s leading insurers, BearingPoint has launched a transformational Broker Portal and CRM capability for the company, supporting around 3,500 broker users.
BearingPoint were engaged to support LV= GI in their decision to digitally transform and reconfigure their engagement with brokers, to enable their continued success in providing future insurance services. This required a migration away from existing legacy broker platforms to the new Broker Portal.
The new capability has simplified the relationship with brokers and the efficiency with which they can interact with LV= GI and ultimately support their end customers. The portal allows a common, intelligent, and single view of all claims enabling dynamic insights into the insurance journey. The portal also allows LV= GI to digitally support the brokers with information, insights, and data through Salesforce Experience Cloud.
LV= GI implemented Salesforce in 2019 to replace a number of existing fragmented CRM solutions and this is the UK’s first implementation of Salesforce Financial Services Cloud (FSC) for Insurance – allowing BearingPoint to build and configure the portal using digital industry standards.
Tony Farnfield, Partner and UK Practice Lead at BearingPoint said “We are delighted to be working with LV= GI in delivering this instance of Financial Services Cloud for insurance to enable the success of the LV= GI and their broker community. The program has been a genuine collaboration working as ‘one team’ to bring together the Salesforce platform and Mulesoft integrations to further enable the LV= broker community.”
Martin Faux, Head of Digital Platforms at LV= GI added “It has been a real pleasure to work with BearingPoint in order to deliver, what is a truly transformational Portal for our brokers, which supports both our people and our broker customers. We hope that what we’ve achieved through this partnership will enable us to grow our business and help build stronger relationships with our brokers.”
LV= GI is leading the insurance industry in this digital world and working towards delivering more relevant and engaging experiences at every stage of the customer journey,” said Alan Donnelly, Head of Financial Services at Salesforce. “Having the right trusted digital transformation partner is crucial, and we’re thrilled to be working with BearingPoint as they support LV= GI.”